Terms & Conditions
Welcome to Pawshé! The terms "we," "us," and "our" refer to Pawshé. We operate this online store and website, including all related information, content, features, tools, products, and services to provide you with a thoughtful shopping experience.
Our store is powered by Shopify, which allows us to offer our products and services online.
These Terms of Service, together with the policies referenced within them, explain your rights and responsibilities when using our website.
By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service and our applicable store policies, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.
If you do not agree to these terms, please do not use our website or services.
SECTION 1 — ACCESS AND ACCOUNT
By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use our services where permitted by law.
You may be asked to provide information such as your name, email address, billing details, shipping address, and payment information when placing an order or creating an account.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for activities conducted through your account. You agree not to sell, transfer, or misuse your account.
We reserve the right to restrict or terminate accounts that violate these Terms of Service or applicable laws.
SECTION 2 — OUR PRODUCTS
At Pawshé, we offer thoughtfully selected products designed to celebrate the relationship between pets and their families.
We make reasonable efforts to display our products, descriptions, images, colors, and details as accurately as possible. However, actual product colors and appearances may vary depending on your screen, device, lighting, or other factors.
Product images are intended to represent the items offered but may not capture every detail of the physical product.
We do not guarantee that every product will meet individual preferences or expectations. However, nothing in these terms limits any rights you may have under applicable consumer protection laws.
Product descriptions, availability, and pricing may be updated from time to time.
We reserve the right to discontinue products or limit quantities offered, subject to applicable law.
Customers are responsible for reviewing product descriptions, dimensions, materials, care instructions, and safety information before making a purchase.
Pet products should be used according to their instructions and appropriate safety precautions. Pets should be supervised when using products that may present a choking, ingestion, entanglement, or other safety risk.
SECTION 3 — ORDERS
When you place an order through Pawshé, you are submitting an offer to purchase the selected products.
We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, product unavailability, or incorrect order information.
If we cancel or make a significant change to an order, we will make reasonable efforts to contact you using the information provided at checkout.
Please review your order carefully before submitting payment. We cannot guarantee that cancellation requests or changes can be accommodated once an order has entered processing or fulfillment.
All purchases are subject to our Refund & Return Policy.
By placing an order, you confirm that the products are being purchased for personal or household use unless otherwise agreed with us.
We reserve the right to refuse orders that appear to be placed for fraudulent purposes or in violation of these Terms.
SECTION 4 — PRICES AND BILLING
All prices are displayed in the currency indicated on our website or at checkout.
Prices, discounts, promotions, and product availability may change without notice. The price charged for an order will generally be the price displayed at checkout when the order is placed, except where correction of an error or applicable law permits otherwise.
Applicable taxes and shipping charges will be displayed at checkout where required.
You agree to provide current, accurate, and complete billing and payment information for all purchases.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
If a payment is declined, reversed, or otherwise unsuccessful, we may be unable to process or fulfill your order.
Promotional offers may be subject to additional terms, including eligibility requirements, minimum purchase amounts, expiration dates, or product exclusions. Where applicable, those terms will be communicated with the offer.
SECTION 5 — SHIPPING AND DELIVERY
Pawshé works to process and deliver orders as efficiently as possible.
Processing and delivery times are estimates and may vary depending on product availability, destination, shipping carrier, and other circumstances.
Delivery estimates are not guarantees. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our reasonable control.
Shipping rates, available delivery methods, and applicable charges will be displayed at checkout or explained in our Shipping Policy.
Customers are responsible for providing accurate shipping information when placing an order.
If you discover an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Depending on the products ordered, items from the same order may arrive in separate packages.
If you experience a delivery issue, please contact us so we can help review the situation.
Nothing in this section excludes any obligations or responsibilities that cannot legally be excluded under applicable law.
SECTION 6 — INTELLECTUAL PROPERTY
All content on the Pawshé website, including text, branding, logos, graphics, photographs, designs, product descriptions, and other materials, is owned by Pawshé or used with appropriate permission, unless otherwise stated.
This content is protected by applicable intellectual property laws.
You may browse our website and use its content for personal, noncommercial purposes.
You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.
Nothing in these Terms grants you ownership of or rights to our trademarks, branding, designs, or other intellectual property.
All rights not expressly granted are reserved.
SECTION 7 — OPTIONAL TOOLS AND SERVICES
Our website may provide access to tools, features, or services offered by third parties.
These tools may be provided "as is" and "as available," subject to the terms and conditions of their respective providers.
We do not control every aspect of third-party tools and cannot guarantee their availability, accuracy, or performance.
Your use of optional third-party tools is at your own discretion and may be subject to separate terms and privacy policies.
We may introduce new features, tools, or services to our website in the future. Such additions will also be subject to these Terms of Service where applicable.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, or resources.
These links are provided for convenience and do not necessarily indicate that we endorse or control the linked websites.
We are not responsible for the content, policies, accuracy, security, or practices of third-party websites.
If you visit a third-party website or purchase products or services from another provider, you do so subject to that provider's terms and policies.
Please review third-party terms and privacy policies before sharing information or completing transactions on their websites.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Pawshé is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
However, purchases made through our store are transactions between you and Pawshé.
Shopify is not the seller of the products offered through our store and is not responsible for the products, fulfillment, or customer service associated with transactions between you and Pawshé, except as required by applicable law.
Your use of Shopify-powered checkout and related services may also be subject to Shopify's applicable terms and policies.
SECTION 10 — PRIVACY
Your privacy matters to us.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.
Because our store is powered by Shopify, certain personal information may also be collected or processed by Shopify and other service providers involved in operating our website, processing payments, fulfilling orders, and providing customer support.
Information may be shared with service providers as reasonably necessary to complete transactions, operate our store, prevent fraud, and provide our services, subject to applicable law.
For details about how personal information is collected, used, stored, and disclosed, please review our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to review our applicable privacy information.
SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS
We appreciate feedback from our customers and welcome reviews, suggestions, and ideas that help us improve the Pawshé experience.
If you submit a review, suggestion, photograph, or other content to us, you confirm that you have the right to provide it and that it does not violate another person's rights or applicable law.
You grant Pawshé a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content for purposes related to operating, improving, and promoting our business, subject to applicable law and our Privacy Policy.
We will not claim ownership of your content merely because you submit it.
We reserve the right to moderate or remove content that is unlawful, misleading, abusive, fraudulent, or otherwise inappropriate.
Submitting feedback does not guarantee that we will publish, use, or respond to it.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors and update information when necessary.
Where permitted by law, we may cancel or decline an order affected by a material pricing or listing error. If payment has already been collected for an order that is canceled, we will arrange an appropriate refund.
We will not use this section to avoid obligations imposed by applicable consumer protection laws.
SECTION 13 — ACCEPTABLE USE
You agree to use our website only for lawful purposes.
You must not use our website or services to:
- Violate applicable laws or regulations.
- Engage in fraud, deception, or other unlawful activity.
- Infringe upon our intellectual property rights or the rights of others.
- Transmit malicious software, viruses, or harmful code.
- Attempt to gain unauthorized access to our website, systems, or customer information.
- Interfere with the security, operation, or functionality of our website.
- Submit false, misleading, abusive, or unlawful content.
- Collect or misuse personal information belonging to other users.
- Use automated methods to access, copy, or extract website content in ways that violate applicable law or our rights.
- Resell or commercially exploit our services or content without authorization.
We reserve the right to investigate suspected misuse and take reasonable action, including restricting access or canceling orders where appropriate and permitted by law.
SECTION 14 — TERMINATION
We may suspend or restrict access to our website or services when reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, or creates a security or legal risk.
Termination or restriction of access does not eliminate obligations or liabilities that arose before the termination date.
Any provisions that by their nature should continue after termination will remain in effect to the extent permitted by law.
SECTION 15 — DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide a reliable shopping experience and accurate information about our products and services.
However, to the fullest extent permitted by applicable law, our website and its content are provided on an "as available" basis, without guarantees that access will always be uninterrupted, error-free, or secure.
To the fullest extent permitted by law, we disclaim warranties that may otherwise apply to our website or services, except for warranties and obligations that cannot legally be excluded.
Nothing in this section excludes any mandatory product warranties, statutory consumer rights, or other protections that apply under applicable law.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Pawshé will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
This may include certain losses involving profits, revenue, data, or business opportunities, where such exclusions are permitted by law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.
Your rights under applicable consumer protection laws remain unaffected.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Pawshé harmless from third-party claims, losses, and reasonable expenses arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.
This section does not apply to the extent a claim results from our own conduct or where such an obligation would be prohibited by law.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.
The remaining provisions will continue in effect to the extent they remain valid and enforceable.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
If we do not exercise or enforce a right under these Terms, that does not constitute a waiver of that right.
These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our website and services, subject to any separate agreements and mandatory legal rights that apply.
If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
SECTION 20 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.
We may transfer or assign our rights and obligations in connection with a business restructuring, merger, sale, or other lawful business transaction, subject to applicable law.
SECTION 21 — GOVERNING LAW
These Terms of Service are governed by the laws applicable to the jurisdiction in which Pawshé operates, without disregarding any mandatory consumer protection laws that apply to you.
Any disputes will be handled by the courts with appropriate jurisdiction, subject to applicable law.
SECTION 22 — HEADINGS
Section headings are provided for convenience and do not affect the interpretation of these Terms.
SECTION 23 — CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service when necessary.
Updated versions will be posted on this page with a revised "Last updated" date.
Changes will take effect as stated in the updated terms or as otherwise required by applicable law.
Your continued use of our website after updated terms take effect constitutes acceptance of the revised terms to the extent permitted by law.
We encourage you to review this page periodically.
SECTION 24 — CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact Pawshé through the contact page on our website.
Please include relevant details so we can direct your inquiry appropriately.
Thank you for choosing Pawshé.
We believe pets are family, and we're proud to help celebrate the moments, comforts, and memories that make your bond special.