Refund & Return Policy

At Pawshe, we want every experience with our brand to be a positive one. We understand how much your pets mean to you, and we're committed to making your shopping experience as smooth and straightforward as possible.

30-Day Return Window

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, items must be unused, undamaged, and in their original packaging, with proof of purchase provided.

For hygiene and pet-safety reasons, products that have been used may not be eligible for return, except where required by applicable law or when an item is defective.

To initiate a return, please contact our customer support team through our website's contact page. All returns must be approved before items are sent back.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping fees may be nonrefundable where permitted by law, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a brief description of the issue, and clear photographs where applicable.

We'll review your request and work with you to determine an appropriate resolution, which may include a replacement or refund.

Please contact us before returning any damaged or incorrect items so we can provide the appropriate instructions.

Partial Refunds

In certain circumstances, a partial refund may be considered when a full return is not practical or when an item has a condition that affects its eligibility for a full refund.

Partial refunds are assessed individually and are not guaranteed. Any resolution will be communicated to you before it is finalized.

This section does not limit your rights under applicable consumer protection laws.

Return Shipping

Customers are responsible for return shipping costs for eligible returns due to a change of mind, unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before shipping it back so we can determine the appropriate next steps.

We recommend using a trackable shipping service, as Pawshe cannot guarantee receipt of items returned without tracking.

Sale Items & Promotions

Items purchased during promotional events or sales are final and not eligible for returns or refunds.

We may or may not offer store credit.

Any promotional exclusions will be communicated before checkout and will not override rights provided by applicable law.

Exchanges

We cannot guarantee direct exchanges for all products due to availability.

If you need a different item, please contact our support team. Depending on the circumstances, we may recommend returning your original purchase and placing a new order.

Lost or Stolen Packages

If tracking confirms that your order was delivered but you have not received it, please check your delivery location and contact the shipping carrier.

You may also contact our support team so we can help review the situation.

Each case will be assessed individually. Nothing in this section limits any rights you may have under applicable law.

Return Processing Time

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be submitted to your original payment method as soon as reasonably practicable. The time it takes for the funds to appear in your account may vary depending on your payment provider.

If you have questions about the status of your return or refund, please contact our support team.